OptimiZ Consulting - Employees Armed with Process Knowledge Deliver HUGE Returns to the Bottom Line - Production Process, Cost Reduction, Operational Performance

EMPLOYEES ARMED WITH PROCESS KNOWLEDGE deliver HUGE RETURNS to
the BOTTOM LINE.

PROCESS FLOWS:

Video on Process Orientation
(1:52)
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Experienced employees walk around with all kinds of process knowledge in their heads – what to do, who to call, how to respond to breakdowns or emergencies, shortcuts on how to get things done more quickly, early warning signs for problems that have not surfaced yet, what happened five years ago and how was the problem solved, etc. Unfortunately, this “intellectual property” is often not captured while the people are on staff to participate, and the recognition for the potential loss of intellectual property does not occur until after that person departs.

Process flows are one way to document work practices and capture process knowledge for use in training new employees and developing SOPs. These flows can be designed to link process steps to customers, suppliers, key measures, process optimums and even opportunities for improvement. After the knowledge is captured, there is a multitude of ways it can be incorporated into existing processes to improve product quality, interdepartmental relationships and communications.

PROCESS ORIENTATION:

It’s one thing for employees to know their own process – it’s quite another for them to understand what their customer needs and what their suppliers must provide…..

Do your employees know what their customers need?

Have they defined what their process needs from its suppliers and have they communicated it to them?

Do they meet with their customers and suppliers regularly to collaborate on resolving recurring problems?

Do they understand how their work contributes to the bottom line or supports the production process?

If the answer to these questions is “NO”…
Mines, plants or support functions are operating as silos and millions of dollars in additional profit are being
forfeited due to:

Poor communications
Lack of process knowledge (process flows, process characteristics, critical measures, customer/supplier requirements) between departments or plants
Lack of data transparency
Management’s belief that plants within a value stream can effectively operate as a standalone plant.

I have helped hundreds of employees at all organization levels
REMOVE THE BARRIERS
that prevent them from working together as true partners
to maximize financial and operational performance.

Kay M. Sever, President
OptimiZ Consulting LLC
P. O. Box 337, Gilbert, AZ. USA 85299
Office: 480-545-9095, Cell: 480-223-2230

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