Management Team Training/Coaching

Your Pathway to “Best Possible” Results and Capital-Free Optimization

Learn How to “Mine” Your Upside


No Travel, Interactive, Flexible Schedule


about what works and doesn’t work when it comes to achieving and sustaining BEST POSSIBLE performance.

MiningOpportunity teaches you how to “Explore for More”..

A Note from Kay…

On your optimization journey, you will be looking for hidden profit potential in your assets, your organization and your management system AND the barriers that hide it, trap it or sabotage your efforts to capture it. I will be your navigator and coach and your team will be the captain and crew of the ship. We will all be in the same “optimization boat”, which means we will be doing a lot of things together and depending on each other for success. I will share examples of my personal experiences over 25+ years with this methodology to help you see what is possible to achieve and change. Before we set sail, we need to prepare for the journey.

Preparing for the Journey – Voyage Readiness

A VISION OF YOUR FUTURE: Your training begins with a 30,000 foot view of your journey: what to look for, surprises you may discover, hazards that can stop your progress, changes you will experience along the way, and what your destination looks like.

  • DEFINITIONS of terms we will be using frequently.
  • PERSPECTIVES are linked to performance, a shift to an optimization focus, and optimization success and sustainability.
  • NUMBERS you will use to quantify hidden potential and hidden losses, why you need a third set of numbers to achieve optimization and “best possible” performance, calculating hidden losses, reaching agreements on values you will use, and how to manage your “Discovery Process”.
  • BARRIERS that you may encounter along the way. These barriers that steal profit, divide people, prevent change exist now in your company, but you don’t know how to recognize them. You must have this skill to capture and sustain your gains.
  • THE BIG PICTURE… turning on the power of optimization metrics by connecting them to asset management, your organization and your management system… This final step makes site-wide/company-wide optimization and “best possible” performance possible and sustainable.  

Setting Sail – Learning the Ropes                                                       

STEP 1: Let’s Go Exploring with Optimization Metrics: Creating Your “Best Possible” Dataset

We will start by looking for what you are losing… profit that your equipment and people are capable of generating… but didn’t! You will practice finding and calculating your hidden losses real-time, reach agreements on rules for setting values used in calculations, learn how to manage your “Discovery Process”, and learn how to chart and communicate trends.

  • Is potential real? Simple math proves that it is.
  • Examples: Assets, Organization, Management System
  • Finding and Valuing Your Profit Opportunities – Formulae for Upside Potential, Margin Calculation, Steps to Valuing an Opportunity, Team Exercises
  • Managing the Discovery Process – Reporting Profit Opportunities – Gather Opportunities, Review Valuations, Approve Moving Forward, Track Progress, Top __ List (10,20, etc), What the Totals Mean, Fluctuation in Totals, G/L Connection – Impact on Revenues/Costs, Event-Based Costs (a 3rd cost category), Expectations of the CFO/Controller, Team Interaction
  • Linking Measures to Dollars – Guidelines for Setting “Best Possible” Targets – Maximum/Minimum/Another Choice (Design, Corporate Culture), Equipment Optimums – Delays/Capacity/Recovery, Department Optimums, Value Stream Considerations, Team Interaction
  • Trending and Chart Format –3 Sets of Data Tell a Story, Grouping Charts, Strategies for Use, Resources, Team Interaction

STEP 2: “Hazard Training” for Optimization…Removing Your Barriers and Creating a Comfort zone for Change

A MINING ANALOGY: Some of your barriers are like OVERBURDEN… overburden hides/covers valuable ore… once removed, the ore is exposed and can be mined. Barrier removal is much like that. Barriers hide or trap profit potential. Once you remove them, you have access to that potential and can convert it to reported profit.

Quantitative and qualitative barriers are preventing you from achieving your “best” performance right now! Some barriers are data voids and some involve people…words, actions, communications and choices that are part of the way people work together. These barriers can be assigned a dollar value that changes what your team is willing to accept as normal and gives you a positive constructive method and “comfort zone” to change what you thought you could not change.

This barrier awareness training will help you recognize, avoid and remove your barriers. Your team will become “demolition experts” as you tear down your barrier dam. (See my 3-year barrier study page for details about management’s barriers to optimization and change).

  • Your Barrier Dam – What’s Holding You Back – What HIDES Potential, What DIVIDES People, What HINDERS Change, MOABs (Mother of all Barriers) – Barriers that Simultaneously Affect Profit, Culture, Change, Team Interaction
  • Improvement Sabotage – Definition, Examples (Baggage Exercise, Personal Power vs Team Power)
  • Minimizing Your RISK OF LOSS – Truth, Trust and Tons, Culture Engine, Change and Loss Happens in a Moment – MOAB Flows, Manage Your Moments – Situational Awareness Training, Team Interaction/Discussion
  • Group ReviewConcept of Barrier Removal, Barrier Removal Concerns, Tools/Techniques, Million Dollar Mindset Shifts


STEP 3: “Turning On The Power”… Connecting Metrics to your Assets, Organization and Management System

With metrics linked to your hidden losses and skills to remove the barriers that stand in your way, it’s time to connect your metrics to your assets, your organization and your management system… operations and maintenance, budgets, costs, expansions, project management, value stream management, in-house training, organizational weaknesses (like silos), a lack of collaboration, and management interaction with the workforce and within the team. This step gives you NEW QUESTIONS, NEW ANSWERS, NEW SOLUTIONS, AND “BEST” RESULTS across a site, organization and company!

You will strategically link “best possible” metrics to elements of the management system and organization where profit potential is most likely to be trapped and remove the barriers that are holding it back to MINIMIZE YOUR RISK OF LOSS. When barriers come down, profit goes up. Here’s some things we will cover in each box above:   

  • Equipment Management, Control/Response Plans, ISO – Can We Meet Budget? vs. How Good Can We Be?, “Best Possible” Trends for Productivity, Delays, Consumables, OPPORTUNITIES: Control/Response Plans, ISO Links to Audits, EXAMPLES: The 10-Minute Million Dollar Problem, Tire Management, Water for Drills, STRATEGIES: Communicating Trends, Daily Meetings, Project Management, Interactive Team Discussion
  • Budgets – New Context for Setting Budget Goals/Stretch Goals/Long Term Plans, EXAMPLES: Drill Utilization, Cost Reduction/Event-Based Costs, STRATEGIES/TOOLS: (Budget Target Reasonableness Check, Charts in Budget Review Process, Budgeting for Potential), Interactive Team Discussion
  • Capital Requests – Need/Timing Justified with “Best Possible Metrics, STRATEGIES/TOOLS: “Big Picture Thinking”, Project Management, Process Characteristic Matrix, Interactive Team Discussion
  • Expansion Capital – Need/Timing/Placement Justified with “Best Possible Metrics, Can we postpone?, EXAMPLE: $>50,000,000 Expansion almost Misplaced, STRATEGIES/TOOLS: Capacity Chart, “Big Picture Thinking”, Value Stream Management, Process Characteristic Matrix, Interactive Team Discussion
  • Working Together/Corporate Culture – Problems = Opportunity, Freedom to Speak, Trust, Mixed Messages, Choices have Value, Trust/Profit Curve, EXAMPLES: “Rabbits”, Safety Story, Sites vs. Corporate (Hydraulic Part), STRATEGIES/TOOLS:  Culture Engine, Communications, “Big Picture Thinking”, Process Characteristics Matrix, Interactive Team Discussion
  • Project Management/Value Stream Management – Escaping the Confines of the Organization Chart, One Goal, One Team, Examples: Start-Up Process, Permitting, LOTO, Too Much Sunlight/Not Enough Water, STRATEGIES/TOOLS: Sudoku Exercise, Value Stream Capacity Chart, “Big Picture Thinking”, Process Characteristic Matrix, Interactive Team Discussion
  • Leadership Team Processes/Choices – What’s Not Working – Weak Points that Cause Problems, Barrier Management Review – Hide/Divide/Hinder Barriers, Collisions (MOABs), Culture Engine (Truth, Trust, Mixed Messages), Trust vs. Profit Curve, EXERCISES: Keep Your Water Clear, Sudoku, EXAMPLES: D&B, Engineering, “Joe” (Personal Power vs. Team Power), Sports Plays – New Standards – Culture Engine, 11am Meeting, Shift Change Handoff, Supervisor Culture Map, One Goal, One Team – Value Stream Management, Process Characteristics Matrix, Mindset Shifts, Interactive Team Discussion
  • Site-Wide Optimization – Assets, Organization, Management – Best Possible” Metrics Used by Production/Support Functions, Potential Identified/Quantified/Reduced, Single Goal that Unites the Workforce and Promotes a “One Team” Attitude, People Work Together with “Best Possible” Performance Intentions and a Way to Measure Their Own Performance, New Management Choices and Interactions Remove Barriers, Maximize Profit and Accelerate Change, Interactive Team Discussion

STEP 4: “Train to Sustain” – Sustaining Your Team’s Learnings and Financial Gains for the Long Term

Passing on what your team learns in this training is essential to maintaining “best possible” levels of performance into the future. It is NOT HARD to strategically insert basic optimization metrics concepts and calculations into in-house training programs. This step insures that all new employees will be introduced to your company’s standards for measuring and working at “best possible” levels. As employees move to new jobs around a site or company, they can easily understand and apply those concepts in other departments or in manager positions.

New people in management will need barrier removal skills in addition to knowledge about optimization metrics. Training for these skills can be added to your management training program to insure that you do not backslide and lose the gains you have achieved when people leave the company. I have assisted other training groups with this work and can assist your training group as well. In this training, we will cover some things to include and consider for your training module:

The Way We Do Business: “Best Possible” Performance and Working Together Concepts, New Data, New Perspectives and New Strategies for Managing Assets and the Organization,

A New Focus and Way of Working Together – What We Fix, Measure and Talk About

  • What We Fix: Problems That Prevent “Best Possible” Results, Barriers that Hold Assets and People Back
  • What We Measure: Dollars Left on the Table, Measures Linked to Losses, Optimization Progress
  • What We Talk About: How to Achieve “Best Possible” Results, How Losses affect Management Decisions, Problem Solving and Communications, Barriers that are Preventing our Success
  • Resources, Interactive Team Discussion

NOTE: Many tools and techniques listed above were developed by Kay over her career to help leadership teams defeat Hide/Divide/Hinder barriers. They help management teams see “the Big Picture”, make better decisions, tear down silos and strengthen the corporate culture. They are examples of tools and techniques that have improved profit, corporate culture and management effectiveness. Some of these tools and techniques may not be needed in your company, depending on your “best possible” goals, data available to management, characteristics of your corporate culture, and barriers that your management team is facing.


Join the EXPLORER’S CLUB NEW offering – more info coming soon!


Spend a Day with Kay – Annual RefresherGreat for refresher training or an annual retreat as part of your sustainability plan. After establishing your “Best Possible” Platform, meeting once a year lets us reconnect, assess your progress and provide targeted support for the specific issues you may be struggling with. Can be More Than One Day, for existing clients.

 We can do One Day per site, One Day per division… We will plan the number of days we need together before we meet. You set the agenda. Any question related anything we covered in any of the training sessions is OK. You select the attendees. Depending on the issues, I may suggest that additional people participate for certain parts of our discussion. Our goal is to SOLVE AS MANY OF YOUR PROBLEMS AS POSSIBLE so you can sustain your gains and avoid backsliding.


OPPORTUNITY: The only element with an infinite atomic number and weight. An odorless invisible element defined as a hidden or substandard set of circumstances in business that, when not acted upon, creates invisible losses that reduce profit. These losses can be eliminated by management when linked to beliefs, behaviors and numbers that drive the corporate culture, yielding a desirable green substance found in financial institutions.